How can I sign up for the Pome X trade community platform?
To sign up for the Pome X trade community platform, please visit the sign-up page and follow the authentication steps provided.
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What is the KYC (Know Your Customer) process, and why is it required?
The KYC process is a requirement imposed by international money laundering rules. It enables us to verify the identity of our users, including providing proof of identification and ensures they are not listed on any international sanction lists.
Please note that this information is not shared with any authority. We prioritize the privacy of our users.
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Can I use any stable coin other than USDC on the platform?
Currently, we only support USDC as a stablecoin on our platform. However, we are actively working on integrating EUROC, a euro-based stablecoin, and USDT, Tether stablecoin, soon.
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Are there any limits on depositing or withdrawing funds from my Pome X account?
No, there are no limitations on depositing and withdrawing funds in USDC at the current stage. We will soon announce the option for fiat money deposits and withdrawals.
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What fees are associated with depositing or withdrawing funds in fiat USD?
Currently, we do not support fiat money deposits and withdrawals. We are working on introducing this feature, and all associated options and fees will be announced accordingly.
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How can I upgrade or change my membership level on the platform?
To upgrade or change your membership level on the platform, please visit your profile page and select the upgrade option. You will be required to pay the applicable cost and fulfill the minimum deposit account level.
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Can I switch between different membership levels on the platform?
No, switching between membership levels is not allowed. The applicable fees are based on an annual basis, and the annual fee is non-refundable. Additionally, we do not see any benefits in switching between membership levels.
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How do I transfer funds from my Pome X account to my Pome X trade account?
To transfer funds from your Pome X account to your Pome X trade account, navigate to the Banking section in the sidebar. Select the "Wallet " option and enter the amount in the designated box, Choose trade account and transfer.
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Are there any fees for transferring funds between Pome X community members?
Transfers up to 10,000 USD per month between Pome X community members are free of charge. Any amount exceeding this limit within the mentioned time frame is subject to a 0.3% fee based on the transfer amount.
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How many free withdrawals am I allowed per month?
Please note that there is a distinction between the Pome X platform and the Trade account. For the Pome X platform, there are no limitations on deposits or withdrawals when using USDC. However, for the Trade account, one free withdrawal to the Pome X account every 60 days is allowed. Any additional withdrawals are subject to a fee of 0.3% up to 12 USD max. All deposits are free of charge.
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Can you provide more details about the stockbroker company partnered with Pome X?
You can find all the applicable commissions and costs related to the stockbroker company in the fee section.
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Are there any minimum or maximum trade volumes required for using the platform?
No, there are no limitations or minimum trade requirements for using the trade account on our platform.
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How is the service fee percentage determined based on the membership level and trade volume?
Please refer to the fee section for detailed information on how the service fee percentage is determined based on your membership level and trade volume.
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What benefits do I get from accessing focused news about the economy?
We believe that staying informed about the economy through focused news can help you make better investment decisions.
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Are there any restrictions on which international stock exchange markets I can access?
At the moment, we do not support margin trading on our platform.
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Can I use the Pome X platform for trading cryptocurrencies as well?
No, we do not support any cryptocurrency trading. Our platform solely utilizes USDC stablecoin as a fast and cost-effective payment method.
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How secure is the crypto payment gateway for processing deposits?
The crypto payment gateway for processing deposits is highly secure. We employ robust security measures to ensure the safety of our users' transactions.
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Are there any educational resources available to help me improve my trading skills on the platform?
Currently, we do not offer any training or advice for trading. However, we are actively working on providing training materials and webinars in the future.
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Can I use a previously generated wallet address to send money to my Pome X wallet?
Yes, you can transfer USDC from any wallet to the platform unless the wallet is blacklisted by the international financial sector.
Depending on your membership level, you can link multiple wallets to withdraw USDC to your wallet.
Please refer to the deposit and withdrawal section for more information. Please note that the generated address expires after 8 hours, so funds must be transferred within this time.
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How can I contact customer support if I have any issues or questions about the platform?
Yes, you can transfer USDC from any wallet to the platform unless the wallet is blacklisted by the international financial sector.
Depending on your membership level, you can link multiple wallets to withdraw USDC to your wallet.
Please refer to the deposit and withdrawal section for more information. Please note that the generated address expires after 8 hours, so funds must be transferred within this time.
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How can I contact customer support if I have any issues or questions about the platform?
For any questions or concerns regarding the platform, you can easily reach out to our customer support team via the ticketing system.
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Can you track my transferred stable coin if I use the wrong network?
Unfortunately, we are unable to track your transferred stable coin if it is sent to the wrong network. In such cases, the coins may be lost.
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Can I transfer funds from the Pome X platform to a third party?
At the current stage of platform development, you cannot transfer funds from the Pome X platform to a third party.
All funds can only be transferred to the original depositor. However, advanced, and professional members can send and receive money among each other.
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How can I deposit funds into my Pome X platform account?
Please refer to the deposit section for detailed instructions on how to deposit funds into your Pome X platform account.
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What is the process for withdrawing funds from my Pome X platform account?
To withdraw funds from your Pome X platform account, please follow the process outlined in the withdrawal section.
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Can I withdraw funds in fiat USD from my Pome X platform account?
Currently, we do not offer the option to withdraw funds in fiat USD from the Pome X platform account. However, we are actively working on implementing this feature soon.
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Are there any fees for withdrawing funds in USDC from the Pome X platform account?
Please refer to the fee section for information regarding any fees associated with withdrawing funds in USDC from the Pome X platform account.
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How long does it take for a withdrawal request to be processed and completed?
The time required to process and complete a withdrawal request may vary. For specific details on withdrawal processing times, please contact our customer support team.
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Can I transfer funds from the Pome X trade account to the Pome X platform account? Are there any fees?
One free withdrawal from the Trade account to the Pome X platform account is allowed every 60 days.
Any additional withdrawals are subject to a fee of 0.5% to maximum 12 USD. All deposits, on the other hand, are free of charge.
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Are there any restrictions on the types of wire transfer methods that can be used for deposits or withdrawals?
Currently, we do not offer any fiat money transfers to and from the platform. We are actively working on introducing this feature.
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Can I link my bank account directly to the Pome X platform for wire transfers?
At this stage, it is not possible to link your bank account directly to the Pome X platform for wire transfers. However, we are working on implementing this feature in the near future.
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How long does it typically take for a wire transfer deposit to be credited to my Pome X account?
Since we do not offer fiat money transfers at the moment, the time it takes for a wire transfer deposit to be credited to your Pome X account cannot be specified. We are working on introducing this feature soon.
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Are there any additional fees charged by banks or intermediaries for wire transfers?
As we do not currently offer fiat money wiring options to and from the platform, there are no additional fees charged by banks or intermediaries for wire transfers. We are actively working on introducing this feature.
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Is there a minimum balance requirement for maintaining funds in the Pome X platform account?
There is no minimum balance requirement for maintaining funds in the Pome X platform account for standard and advance membership levels. However, for professional-level membership, a minimum balance of 3000 USD on the Pome X platform is required.
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Can I view my transaction history and withdrawal/deposit records on the Pome X platform
Yes, you can easily view your transaction history and withdrawal/deposit records by accessing the Report page. This option can be found in the left-side navigation bar.
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How do I determine my residency status in a country?
To determine your residency status in a country for tax purposes, it is generally based on factors such as where you spend most of your time, where you work, and where your immediate family resides
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